Matller LLC (“Matller”), is committed to protecting your safety and privacy, and takes its responsibilities regarding the security of information very seriously.
- Who is collecting and/or processing your data?
Data controller. Matller collects some personal data from you, for example when you use Matller website, provide feedback on Matller services or contact Matller. In this case, Matller is the data controller for purposes of European data protection legislation and Matller takes on the obligations and responsibilities of data controllers, particularly described in General Data Protection Regulation.
Data processor. You may decide to transfer Matller with your clients’ personal data by using our services. In this case, you are the data controller and Matller stands out as the data processor for purposes of European data protection legislation and Matller takes on the obligations and responsibilities of data processor, particularly described in General Data Protection Regulation.
- What personal data Matller collects and processes?
The personal data you provide us with is only processed and used in the manner adequate for the purpose for which it was collected. Matller does not combine personal data that was obtained for a variety of purposes.
Matller may collect and process the following categories of information about you:
Your contact details (name, surname, telephone number, email, company name, company website)
- When you request an Matller services demonstration or trial
- When you subscribe for Matller newsletters
- When you log in or create an account or project in Matller services
- When you register for Matller events
- When you send a request for Matller technical support
Your IP, cookies
- When you visit our website
- When you use our services
The communications you exchange with Matller (for example, your emails, letters or calls)
- When you contact Matller or you are contacted by Matller
Your posts and messages on social media directed to Matller
- When you interact with Matller on social media
- When you reply to our requests for feedback or participate in our surveys
Information about how you use our website
- When you navigate on our website
Aggregated data statistics (for personalization of user experience in services)
- When you provide your access to Google Analytics, Yandex.Metrica, The Facebook pixel, VK pixel accounts
- Rights of data subjects
You have certain legal rights to access certain personal data we hold about you and to obtain its correction, amendment, portability or deletion.
You may exercise those rights in your account, in the “Settings” chapter, or by contacting us via firstname.lastname@example.org. We will respond to your request at soonest, but in any case within 30 calendar days from the date we receive your request.
If you have a question on how Matller use and protect your data, please reach out our data protection officer — email: email@example.com
- How and why Matller uses your data?
We use your personal data for the following purposes:
4.1. To provide our services to you and technical support
Matller uses your information to perform Matller services in relation to your project.
4.2. To communicate with you and manage our relationship with you
Occasionally we may need to contact you by email and/or telephone for administrative or operational reasons, for example in order to send you the confirmation regarding event registration, the reply for your request on the technical assistance, to remind you about pending invoices.
Please be aware that these communications are not made for marketing purposes and as such, you will continue to receive them even if you opt-out from receiving marketing communications.
Matller will also use your personal data if Matller contacts you after you have sent us a request, filled in a web-form through our website or contacted us on social media.
4.3. To personalize and improve your customer experience
Matller may use your personal data in order to tailor our services to your needs and preferences and to provide you with a personalised customer experience.
Matller may also collect information on how you use our website, which pages of our website you visit most, what products you buy, in order to understand what you like. Matller may use this information to tailor the content and offers that you see on our website and, if you have agreed to receiving marketing communications, to send you relevant messages that we think you like.
4.4. To inform you about our news and offers that you may like
Matller may send you marketing communications, if you have indicated that you are happy to receive these, for example when you create an account on our website and you express a wish to receive such communications. You can also request Matller to send you marketing communications through managing your preferences in your account.
If you are happy to receive marketing communications, we will provide you with news from us such as new webinars and conferences that you may be interested in or offers that you may like, special discounts.
In addition, if you are happy to receive marketing communications, Matller may send you communications promoting our partners’ products and services that may be related with your interests and needs in the sphere of data analysis.
Please note that Matller does not share your contact details and other personal data with other companies for marketing purposes, unless Matller has obtained your consent to do so.
If you do not want to receive marketing communications from us, you can simply tell us so by not clicking the relevant box before creating the account or project. You can easily manage your preferences through your account and you can at any time opt out from receiving marketing communications by updating your account settings. You can also choose to opt out from receiving marketing communications at any time, by clicking on the relevant unsubscribe link at the bottom of any marketing related email you may receive from us.
4.5. To improve our services, fulfil our administrative purposes and protect our business interests
The business purposes for which Matller will use your information include accounting, billing and audit, safety, security and legal purposes, systems testing, maintenance and development.
Matller may use anonymous data, which will not include personally identifiable information or information that identifies or would reasonably be expected to identify you, to collect the Matller service statistics and to improve and enhance the Matller services (the data is collected in anonymized form, e.g. in the form of derived metrics and coefficients).
4.6. To showcase the results of using Matller services or your feedback, only upon prior agreement with you and to the agreed extent
4.7. To comply with our legal obligations and compliance reasons, such as the prevention, detection, or investigation of a crime; loss prevention; or fraud.
Matller may also use personal information to meet its internal and external audit requirements, information security purposes, and as Matller otherwise believe to be necessary or appropriate: (a) under applicable law, which may include laws outside your country of residence; (b) to respond to requests from courts, law enforcement agencies, regulatory agencies, and other public and government authorities, which may include such authorities outside your country of residence; (c) to enforce our terms and conditions; and (d) to protect our rights, privacy, safety, or property, or those of other persons, court order, law or governmental request.
- Security of your data
We are committed to taking appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing and against accidental loss, destruction or damage to personal data.
Your personal information is stored behind secured networks and is only accessible by a limited number of people who have special access rights to such systems, and are required to keep the information confidential. In addition, all information you supply is encrypted using Secure Socket Layer (SSL).
- International transfer of data
The information that you provide to us will be held in our systems, which are located on our premises or those of an appointed third party.
Your personal data may be accessed by and processed outside the European Economic Area (the European Economic Area being the European Union and Iceland, Liechtenstein and Norway, also referred to as the “EEA”) — including by Matller specialists operating outside the EEA, Matller suppliers or agents operating outside the EEA (this includes persons engaged in, among other things, the fulfilment of your requests and the provision of support services). Where your personal data are transferred outside of the EEA, Matller require that appropriate safeguards are in place.
- Term for data storage
Matller will not store your personal data for longer than is necessary for the purpose for which it was provided or collected. Matller will only retain the personal data that serves a legitimate purpose (e.g. applicable legal regulations may require the retention of data)
After 2 years from the moment of last visit of Matller website, your account and your unsubscription from Matller newsletters, Matller at its sole discretion delete your personal data or anonymize it.
Matller will also delete your personal data within 30 calendar days upon receiving your request for data erasure.
Matller reserves its right to retain a part of personal data, which are required by applicable law and for the term, required by applicable law (e.g. applicable law may require that some personal data shall be retained for tax accounting or for issues the invoice for unpaid fees).
- Sharing your personal data
Matller uses a limited number of third party providers to assist us in providing the services to our customers. Third parties may access, process or store personal data in the framework and upon our instructions only. Matller may share your information with the following persons:
Affiliates. Matller may disclose your information to its affiliates or subsidiaries, which may use your information to provide services to you or to communicate with you regarding services provision on Matller behalf.
Service Providers. Matller may disclose the information it collects from you to third party vendors, service providers, contractors or agents who perform functions on Matller behalf.
Other Third Parties. Matller may disclose your information to third parties upon your instructions to do so.
Business Transfers. If Matller is acquired by or merged with another company, if substantially all of Matller assets are transferred to another company, or as part of a bankruptcy proceeding, Matller may transfer the information it has collected from you to this company.
- Cookies or other tracking technologies
In order to improve our services, to provide you with more relevant content and to analyze how visitors use our website, we may use technologies, such as cookies, local storage and pixels. Please be aware that in most cases we will not be able to identify you from the information we collect using these technologies.
For example, we use software to monitor customer traffic patterns and website usage to help us develop the design and layout of the website in order to enhance the experience of the visitors to our website. In addition, in order to understand how our customers interact with the emails and the content that we send, we use pixels that allow us to know if the emails we send are opened.
What cookies does Matller use?
We use the following types of cookies:
- essential cookies, which are essential for the provision of access to our websites and Services;
- functionality cookies, which are used to personalize the contant in accordance with your actions on our website;
- performance cookies, which do not identify you individually (until you enter your identification details in any of our forms) but help us to evaluate the website performance and its statistics; and
- targeting/advertising cookies, which help advertise Matller offers and services on the other sites.
We also use analytics and similar services that collect third-party cookies:
- Other services.
How to reject or delete cookies?
However, if you turn off cookies, the functionality of our Services may be limited (i.e. in the case of essential cookies you may not be able to access our websites, your account and services).
You may also send your request to our data protection officer — email: firstname.lastname@example.org